Help with my Commander 690B!

[enriquep100]

Hello everyone,

I am glad I've finally joined your forum!

Alright, here is my case and I would really thank if some of you guys could provide some help and advice.

We have a Commander 690B, which we have owned it for the last two years. Since then, it's been based in Venezuela purely for domestic flights, and sometimes to the Caribbean islands.

To make the story short, it's been quite a pain to have this plane in Venezuela (for maintenance purposes, of course!). There's a certified maintenance center in the place which, to my opinion, is strictly inefficient, they promise and never deliver, and very very expensive.

The plane currently has several issues with its avionics (which the center hasn't been able to fix in the last two years), and most importantly, has a Turbine Hot Section due in the next 35 hours. These people already "scheduled" an appointment to bring the Commander in and are estimating non less than 3 months of grounding to get this done.

Given the million problems we've had with these people in the past, we're evaluating the option of taking it to either Ft. Lauderdale or Naples to get both the turbine and the avionics done. This would be a 4-hr trip (8 hr total) and then wait until its done. The advantage is, I live in Daytona Beach, so it's very easy for me to take care of it.

So, has any of you performed a hot section already? If so, how long did it take and how much money did you spend? Would you advise me to take it there or keep going with these people from Venezuela?

Thanks in advance!

Enrique

[buitre]

Saludos Enrique:
Espero estes bien, en referencia a tu post deseamos ponernos en contacto contigo a traves de este medio o un numero telefonico de contacto para atender cualquier reclamo o inquietud en funcion de mantener la satisfaccion de nuestros clientes en los mas altos estandares, podemos encontrar soluciones o alternativas para cualquier problema, ese es nuestro mayor objetivo.
De antemano te ofrecemos disculpas por las molestias causadas y esperamos contar con tu feed back de manera de mejorar nuestro servicio.
Atentamente,

[Gonzalo Archila]

Buenas Tardes Enrique.

En respuesta a tus inquietudes tenemos la mayor disposicion de prestarles el mejor servicio posible, darle respuestas a las discrepacias de tu aeronave, tenemos los mejores equipos y personal entrenado para resolverlos, Aerocentro de Servicios .C.A tiene 30 años de experiencia en el mercado Venezolano atendiendo mas del 15% DE LA FLOTA MUNDIAL DE COMMANDER, tanto en aviones en nuestro pais asi como del caribe, centro y sud-america.

Buscando los records de estas fallas encontramos que NUNCA contamos con la aprobacion de los presupuestos para llegarle a feliz termino a estas discrepacias asi como tampoco del tiempo de chequearlas por los diferentes compromisos que tiene el avion con sus propietarios

Con respecto al servicio de seccion caliente que requiere tu motor, tenemos en la mano unas ciertas posibilidades que se adaptan al tiempo del cliente.

Te comento por esta misma via lo siguiente, para esa inspeccion de seccion caliente de los motores solo existe un kit que se puede pedir con antelacion y asi no perder tiempo!!, por experiencia propia y del taller todos los motores al inspeccionarce existen partes que no estan en posibilidad de volver a servicio por diferentes paramentros, boletines o tiempo de vida limite.

Estos componentes solo pueden ser comprados tan pronto se sepa de su inposibilidad de continuar volando, esto es una practica standart en inspeccion de motores y sus componentes, tenemos en nuestro pais una cantidad de impuestos y pasos a seguir para la importacion de los repuestos y como es de conocimiento publico son la celeridad no es su mejor cualidad.


Te invito a que te pongas en contacto conmigo para darle respuestas a todo lo que necesites y este a mi disposicion


Atentamente,


Gonzalo Archila
Aerocentro de Servicios
e-mail: garchila@aerocentro.com
(58414) 2370744

[Gonzalo Archila]

Good afternoon Enrique.
reading your post here in the forum about the squack in avionics and the hot section in your commander.

Aerocentro de Servicios,C.A. a private owned company whit 30 year in the Venezuelan market, we got the most trained technitians, best equiped facility and the most important " We like what we do",about your problems in the avionics matter, and getting in touch whit the avionics manager we are more than glad to provide all the help and the best timing to solve all your commander needs!

About the Hot Section, here in Aerocentro, we like to provide the quality in pricing and less time whit the aicrafth on the ground, The kit for this job can be order prior the schedulle day set up by the owner to perfom it, all parts have to go under inspection to determine which one its still good to fly again on the sema engine, for thoose who are not under the parameters or limit life and cycle due, have to be replaced but the only way to find out that answer its only whit inspection done, that takes time to find it and bringing down to Venezuela.
It take¨s time to clear customs and all the paper work to get the parts in the engine shop, some times that are not in our hands or customers best wishes to clear all the goverment phases quick as we desire.

Please feel free to contact me, Best regards

Gonzalo Archila
Aerocentro de Servicios
e-mail: garchila@aerocentro.com
(58414)2370744

[enriquep100]

Hello Gonzalo,

Thanks for your quick reply.

I have no doubt about what you said. As a matter of fact, I've sent you a private message with further information regarding my investigation.

Please get back to me whenever you can.

Best regards,

Enrique

[Gonzalo Archila]

Hi Enrique: thanks to you to answer my post, at this time i dont receve you mail yet so can you send it to me again please.

Gonzalo Archila

[TC690Guy]

Hi Enrique,

I sent a private message for your review. Hope to hear from you soon!

LM

[PapaEcho]

Hi All!

Related to (I suppouse) Garrett/Honeywell TPE-331 turbine engines Hot Sections Inspection Time will takes about 3/4 weeks to be carried out in a satisfactory way (based on European Time, worked out at Sun Air in Denmark).
Your only "time spending thing" is the availability of spare parts and the time required to get it everywhere you are!
So shure in the USA the damn' things will come fastly, BUT you spend about 8 flying hours to get there and so on to get back, which calculated on a 690B is about 15.000 $ or something like this.

Regards,
Emanuele

[rbutler]

Hello Enrique,

How did you make out with the hot sections? I like to know how the story ends.

I read the feedback from other folks and it was all good. Logistics play such a big part in turn times for maintenance, a service provider sometimes takes heat for events out of their control. If a kit program is used the down time increases because the kits usually cannot be stocked in advance. Thirty years ago we could do two hot sections in 5 days. We still could if we didn't strive to reduce the operators costs by using these kits. Any time a government entity is involved customs, etc the situation never gets better.
It isn't a good feeling to lose confidence in your maintenance provider. I hope things worked out for the best.

Ron